Requirements Management Plan

Multi-Tenant Beauty & Wellness Platform

Project Code: KODA-2025
Version: 1.0
Date: October 31, 2025
Prepared By: Project Management Office
Status: Active

1. Purpose

This Requirements Management Plan defines how project requirements will be:

  • Collected: Gathered from stakeholders and sources
  • Analyzed: Evaluated and refined
  • Documented: Recorded in standardized formats
  • Prioritized: Ranked for implementation
  • Traced: Linked from source to delivery
  • Controlled: Managed through change processes
  • Validated: Confirmed to meet stakeholder needs
  • Verified: Ensured to be correctly implemented

The plan ensures all stakeholder needs are captured, understood, and delivered throughout the KODA project lifecycle.

2. Requirements Management Overview

2.1 Requirements Philosophy

The KODA project follows an Agile-Hybrid approach to requirements management:

  • Baseline Requirements: Phase-level requirements defined upfront (documented in comprehensive features document)
  • Iterative Refinement: Detailed requirements elaborated just-in-time during sprints
  • Continuous Validation: Regular stakeholder feedback and acceptance testing
  • Controlled Changes: Formal change process for baseline modifications

2.2 Requirements Sources

Source Description Examples
Business Stakeholders Executives, department heads, operations managers Strategic goals, business processes, ROI expectations
End Users Customers, staff, admin users User stories, workflow needs, usability requirements
Technical Stakeholders IT team, architects, developers Infrastructure needs, integration requirements, technical constraints
Regulatory/Compliance Legal, audit, data protection Security standards, privacy regulations, audit trails
Existing Systems Legacy system analysis Data migration needs, integration requirements, functional gaps
Market Research Competitor analysis, industry trends Best practices, feature parity, innovation opportunities
Product Vision Product owner, strategic planning Product roadmap, feature prioritization, phase planning

2.3 Requirements Hierarchy

Level 1: Business Objectives
    └─ Level 2: Business Requirements
        └─ Level 3: Functional Requirements
            └─ Level 4: User Stories
                └─ Level 5: Acceptance Criteria
                    └─ Level 6: Test Cases

Example Hierarchy:

  • Business Objective: Increase customer retention by 20%
  • Business Requirement: Implement loyalty program with points and tiers
  • Functional Requirement: System shall track points earned per transaction
  • User Story: As a customer, I want to see my points balance in the app
  • Acceptance Criteria: Points display on home screen, updated in real-time
  • Test Case: TC-001 - Verify points display after purchase

3. Requirements Categories

3.1 Functional Requirements

Definition: What the system must do - specific behaviors, features, and functions.

Category Description Example
User Management User registration, authentication, profiles Users can register with phone number and receive OTP
Booking System Appointment scheduling, availability, modifications System displays real-time availability for services
Payment Processing Transactions, refunds, payment methods System processes credit card payments via gateway
Loyalty Program Points earning, redemption, tier management System calculates points based on transaction value
Partner Network Partner management, benefit activation System generates time-limited QR codes for benefits
Reporting Business reports, analytics, exports System generates daily sales report by service
Admin Functions CRM, staff management, system configuration Admins can view 360° customer profile with all data
Notifications SMS, email, push notifications System sends booking confirmation via SMS and app
AI Services Automated responses, voice handling, report generation AI bot answers FAQs on WhatsApp

3.2 Non-Functional Requirements

Definition: How the system performs - quality attributes, constraints, and standards.

Category Requirement Type KODA Targets
Performance Response Time API: <200ms (p95), Web: <2s page load
Throughput Support 1,000+ concurrent users
Availability Uptime 99.9% availability (SLA)
Scalability Growth Support 10x user growth without re-architecture
Security Encryption AES-256 at rest, TLS 1.3 in transit
Authentication OAuth 2.0 + optional MFA
Vulnerability Zero critical vulnerabilities at launch
Usability Mobile App >4.5 app store rating
Task Completion >90% task completion rate
Reliability Error Rate <0.1% transaction failure rate
Maintainability Code Quality >80% test coverage backend, >70% frontend
Compatibility Mobile OS iOS 13+, Android 8+
Browsers Chrome, Safari, Firefox, Edge (latest 2 versions)
Compliance Data Privacy GDPR-ready, local regulations
PCI DSS Level 1 compliance for payment processing

3.3 Technical Requirements

Area Requirements
Architecture Multi-tenant with separate databases per tenant, RESTful APIs, microservices-ready design
Backend PHP 8.2+, Laravel 12, MySQL 8.0, Redis 6.2, Queue workers
Mobile Flutter 3.x, Support iOS 13+ and Android 8+, Offline caching
Frontend React 18+, TypeScript, Vite, Material-UI, Server-side rendering for SEO
Infrastructure Cloud-hosted (AWS/DigitalOcean), Auto-scaling, Load balancing, CDN
DevOps GitHub Actions CI/CD, Docker containers, Kubernetes orchestration
Monitoring Prometheus, Grafana, Sentry error tracking, APM tools
Integrations Payment gateway, SMS providers, Google AI Studio, WhatsApp Business API
WebSocket EMQX broker, MQTT protocol, Topic-based pub/sub

3.4 Business Rules

Definition: Organizational policies, regulations, and operational constraints.

Rule ID Business Rule Enforcement
BR-001 Golden Opportunities can only be booked with 100% upfront payment System validation
BR-002 Passport benefits only available to Ambassador tier and above System validation
BR-003 Points expire 12 months after earning date Automated process
BR-004 Package sessions cannot be transferred between customers Business logic
BR-005 Discounts above 20% require manager approval Workflow rule
BR-006 Customers can reschedule up to 24 hours before appointment System validation
BR-007 Identity-verified customers cannot change their name System lock
BR-008 Refunds processed within 7 business days SLA requirement

3.5 Constraints & Assumptions

Constraints (limitations that must be accepted):

Type Constraint
Budget Development: 81,555 JOD (fixed), Infrastructure: 7,560 JOD/year
Timeline Phase 1 must launch by Month 5
Resources Single Flutter developer for both mobile apps
Technology Must use existing cloud provider contracts
Scope No features beyond Phase 1-3 documented requirements
Compliance Must comply with local data privacy laws

Assumptions (believed to be true, must be validated):

Type Assumption Validation Method
Resources All team members available as planned Confirm in kickoff meeting
Data Legacy system data is accessible for migration Technical assessment in Week 1
Vendors Payment gateway integration will be approved Vendor engagement before Week 4
Requirements Phase 1 requirements are stable (minimal changes) Formal sign-off from Product Owner
Environment Cloud infrastructure will be available when needed Procurement initiated Week 1

4. Requirements Collection Process

4.1 Collection Techniques

Technique When Used Participants Output
Stakeholder Interviews Project initiation, discovery Key stakeholders (1-on-1) Interview notes, pain points, needs
Workshops Requirements definition, prioritization Cross-functional teams Workshop outputs, prioritized lists
Document Analysis Understanding existing system PM, Tech Lead Gap analysis, migration requirements
User Observations Understanding workflows PM, Designer, End users Workflow diagrams, pain points
Prototyping Clarifying UI/UX requirements Designer, Product Owner, Users Mockups, feedback
User Stories Sprint planning Product Owner, Dev Team User story backlog
Surveys Gathering feedback at scale Large user groups Survey results, trends
Focus Groups Validating concepts Representative user sample Feedback, preferences

4.2 Requirements Elicitation Schedule

Phase 0: Pre-Project (Weeks -2 to 0)

  • Executive stakeholder interviews (Business objectives)
  • Operations manager interviews (Process requirements)
  • Review existing documentation (KODA features document)
  • Legacy system analysis (Data migration requirements)

Phase 1: Planning (Weeks 1-2)

  • Requirements workshop with Product Owner
  • Technical requirements workshop with Tech Lead
  • User story writing sessions (Phase 1 features)
  • Acceptance criteria definition

Phase 1: Development (Weeks 3-20)

  • Sprint planning meetings (weekly user story refinement)
  • Sprint reviews (validate implemented features)
  • Ad-hoc clarifications (as questions arise)
  • UAT feedback sessions (Weeks 14-16)

Phase 2 & 3: Planning

  • Requirements refinement workshops (2 weeks before phase start)
  • Same iterative process for each phase

4.3 Requirements Documentation Standards

User Story Format (for Agile backlog):

As a [user role],
I want [goal/desire],
So that [benefit/reason].

Acceptance Criteria:
- Given [context], when [action], then [expected result]
- Given [context], when [action], then [expected result]

Definition of Done:
- Code complete and peer-reviewed
- Unit tests written and passing
- Integration tests passing
- Documented in API docs (if applicable)
- Deployed to staging and tested
- Product Owner acceptance

Feature Specification Format (for complex features):

Feature ID: [F-XXX]
Feature Name: [Descriptive name]
Priority: [Critical/High/Medium/Low]
Phase: [1/2/3]

Description:
[Detailed feature description]

Business Justification:
[Why this feature is needed]

User Impact:
[Who benefits and how]

Functional Requirements:
- [Requirement 1]
- [Requirement 2]

Non-Functional Requirements:
- [Performance, security, etc.]

Dependencies:
- [Other features, APIs, integrations]

Assumptions:
- [Any assumptions made]

Open Questions:
- [Unresolved items]

5. Requirements Analysis & Documentation

5.1 Analysis Process

1 Understand

  • Read requirement in context
  • Identify stakeholder intent
  • Clarify ambiguities with Product Owner

2 Decompose

  • Break down complex requirements into smaller units
  • Identify dependencies between requirements
  • Map to system components

3 Analyze Feasibility

  • Technical feasibility (can we build it?)
  • Economic feasibility (is it worth the cost?)
  • Operational feasibility (can it be used effectively?)
  • Schedule feasibility (can we deliver on time?)

4 Document

  • Write requirement in standard format
  • Add acceptance criteria
  • Link to business objective
  • Assign unique ID for traceability

5 Review

  • Peer review by Tech Lead
  • Product Owner approval
  • Stakeholder sign-off (for major features)

5.2 Requirements Attributes

Each requirement shall be tagged with the following attributes:

Attribute Values Purpose
ID REQ-XXX, US-XXX Unique identification
Type Functional, Non-Functional, Technical, Business Rule Classification
Priority Critical, High, Medium, Low MoSCoW prioritization
Phase 1, 2, 3 Release planning
Status Proposed, Approved, In Progress, Implemented, Tested, Accepted, Deferred, Rejected Lifecycle tracking
Source Stakeholder name/role Traceability
Owner Product Owner, Tech Lead, etc. Accountability
Component Backend, Mobile, Web, CORE System mapping
Effort Story points or hours Planning
Risk High, Medium, Low Risk management
Dependencies List of dependent requirement IDs Sequencing

5.3 Requirements Repository

Primary Tool: Jira (or Azure DevOps)

KODA Project
├── Epics (high-level features)
│   ├── Epic 1: User Authentication
│   ├── Epic 2: Booking System
│   ├── Epic 3: Golden Opportunities
│   └── ...
├── User Stories (functional requirements)
│   ├── US-001: Register with phone number
│   ├── US-002: Verify phone with OTP
│   └── ...
├── Tasks (implementation details)
│   ├── Task: Design database schema
│   ├── Task: Implement API endpoint
│   └── ...
└── Bugs (defects found during testing)

Supporting Documentation:

  • Comprehensive Features Document: KODA_COMPREHENSIVE_SCREENS_AND_FEATURES.md (master reference)
  • API Specifications: OpenAPI/Swagger documentation
  • Architecture Diagrams: System architecture, data flow, integration diagrams
  • UI/UX Designs: Figma files with prototypes and design specifications

6. Requirements Prioritization

6.1 MoSCoW Method

All requirements are categorized using MoSCoW prioritization:

Priority Definition Criteria KODA Examples
Must Have Critical for Phase success Project fails without it User authentication, booking system, payment processing
Should Have Important but not critical High value, workaround exists Golden Opportunities, profile management, notifications
Could Have Nice to have Adds value but deferrable Advanced search filters, social sharing
Won't Have (this phase) Out of scope for this phase Deferred to future Customer reviews (Phase 1), AR try-on features

6.2 Prioritization Criteria

Criterion Weight Description
Business Value 30% Revenue impact, customer satisfaction, competitive advantage
User Impact 25% Number of users affected, frequency of use, user satisfaction
Technical Dependency 20% Blocks other features, foundational architecture
Risk Reduction 15% Addresses high-risk areas early
Cost/Effort 10% Lower effort for similar value gets higher priority

Scoring Formula:

Priority Score = (Business Value × 0.3) + (User Impact × 0.25) + 
                 (Technical Dependency × 0.2) + (Risk Reduction × 0.15) + 
                 (1 / Effort × 0.1)

6.3 Phase-Level Prioritization

Phase 1 Priorities (Must Have for Launch)

  1. ✅ User Authentication & Management
  2. ✅ Service Catalog & Browsing
  3. ✅ Booking System (regular & Golden Opportunities)
  4. ✅ Payment Processing
  5. ✅ Staff Check-in & Session Management
  6. ✅ Basic POS System
  7. ✅ Customer CRM (KODA CORE)
  8. ✅ Reservations Calendar
  9. ✅ Data Migration
  10. ✅ Infrastructure & DevOps

Phase 2 Priorities (Enhanced Experience)

  1. ✅ Loyalty Program (points, tiers, redemption)
  2. ✅ Passport Partner Network
  3. ✅ Packages System
  4. ✅ Advanced Reporting

Phase 3 Priorities (AI & Automation)

  1. ✅ KODA AI Engine
  2. ✅ Social Media Integration (WhatsApp, Instagram, Facebook)
  3. ✅ Voice Call Handling (SIP)
  4. ✅ Real-time WebSocket Notifications

7. Requirements Traceability

7.1 Traceability Matrix

Purpose: Link requirements from origin to delivery to ensure nothing is lost.

Traceability Links:

Business Objective → Business Requirement → Functional Requirement → 
User Story → Test Case → Code Commit → Deployment

Example Traceability Chain:

BO-001: Increase customer retention by 20%
  └─ BR-001: Implement loyalty program
      └─ FR-001: System shall track points per transaction
          └─ US-001: As a customer, I want to see my points balance
              └─ TC-001: Verify points display after purchase
                  └─ Code: LoyaltyService.php, PointsWidget.dart
                      └─ Release: v1.2.0 (Phase 2)

7.2 Traceability Matrix Format

Req ID Requirement Description Source User Story Test Case Status Verified By Date
FR-001 Track points per transaction Product Owner US-001 TC-001 Implemented QA-Engineer 2025-06-15
FR-002 Display points balance Customer US-002 TC-002 In Progress - -

7.3 Bidirectional Traceability

Forward Traceability

Business Objective → Implementation

Ensures every business goal is addressed in code

Backward Traceability

Code → Business Objective

Ensures every line of code serves a business purpose (no gold-plating)

8. Requirements Change Control

8.1 Change Control Process

When Change Control IS Required

  • Any modification to baseline requirements (post-sign-off)
  • Addition of new features not in original scope
  • Removal of approved features
  • Significant changes to acceptance criteria

When Change Control is NOT Required

  • Minor clarifications to user stories (within same sprint)
  • Bug fixes
  • Technical implementation details (architecture decisions)
  • UI/UX refinements (within approved design system)

8.2 Change Request Process

1 Change Request Submission

  • Who: Any stakeholder
  • How: Submit Change Request Form
  • Tool: Jira (Issue Type: Change Request)

2 Impact Analysis

  • Who: Project Manager + Tech Lead
  • Analyze: Scope, Schedule, Cost, Risk, Quality impact
  • Output: Impact Analysis Report

3 Review & Decision

  • Who: Change Control Board (CCB)
  • Options: Approve, Reject, Defer, Request More Info
  • Meeting: Weekly during development

4 Implementation

  • Update requirements backlog
  • Re-prioritize if necessary
  • Communicate change to team
  • Update project plan and schedule

5 Verification

  • Verify change implemented as approved
  • Update traceability matrix
  • Close change request

8.3 Change Control Board (CCB)

Role Type Responsibility
Project Manager Chair Facilitate meetings, track changes
Executive Sponsor Voting Member Strategic/budget decisions
Product Owner Voting Member Scope decisions
Tech Lead Voting Member Technical feasibility
QA Lead Advisory Member Quality impact
DevOps Engineer Advisory Member Infrastructure impact

Decision Thresholds:

  • Minor Changes (<5% cost increase, <1 week delay): Project Manager approval only
  • Moderate Changes (5-10% cost, 1-2 weeks delay): Product Owner + Project Manager
  • Major Changes (>10% cost, >2 weeks delay): Full CCB vote, Executive Sponsor approval required

9. Requirements Validation & Verification

9.1 Definitions

Validation

"Are we building the RIGHT product?"

Meets stakeholder needs

Verification

"Are we building the product RIGHT?"

Meets specifications

9.2 Validation Techniques

Technique When Who Output
Requirements Review After initial documentation Product Owner, Stakeholders Approved requirements
Prototyping Before development Designer, Product Owner Validated UI/UX
User Acceptance Testing (UAT) After feature completion End users, Operations staff UAT sign-off
Sprint Reviews End of each sprint Product Owner, Stakeholders Feature acceptance
Beta Testing Before production launch Selected customers Feedback, issues
Pilot Launch Soft launch phase Limited user group Real-world validation

9.3 Verification Techniques

Technique When Who Output
Unit Testing During development Developers Test results
Integration Testing After component completion QA Team Test results
System Testing After system assembly QA Team Test results
Security Testing After each phase QA + Security Team Security report
Performance Testing Before launch QA + DevOps Performance metrics
Code Reviews During development Tech Lead, Peers Code quality
API Testing After API development QA Team API test results

9.4 Acceptance Criteria

Definition of Done (DoD) for user stories:

  • ✅ Acceptance criteria met (all scenarios passing)
  • ✅ Code peer-reviewed and approved
  • ✅ Unit tests written (>80% coverage for backend, >70% for frontend)
  • ✅ Integration tests passing
  • ✅ No critical or high bugs
  • ✅ API documented (if applicable)
  • ✅ Deployed to staging environment
  • ✅ QA tested and approved
  • ✅ Product Owner acceptance obtained
  • ✅ User documentation updated (if customer-facing)

Definition of Done (DoD) for phases:

  • ✅ All Must Have user stories completed
  • ✅ All Should Have user stories completed (or formally deferred)
  • ✅ Security testing passed (no critical vulnerabilities)
  • ✅ Performance testing passed (meets SLA targets)
  • ✅ UAT completed with >90% satisfaction
  • ✅ Data migration validated (if applicable)
  • ✅ Operations training completed
  • ✅ Deployment runbook prepared
  • ✅ Rollback plan documented
  • ✅ Go-Live checklist completed
  • ✅ Executive Sponsor sign-off obtained

10. Requirements Management Tools

10.1 Tool Stack

Tool Purpose Access
Jira / Azure DevOps Requirements backlog, user stories, sprint planning All team members
Confluence Requirements documentation, meeting notes, specifications All team members
Figma UI/UX designs, prototypes Designers, Product Owner, Dev leads
Miro / Lucidchart Workflow diagrams, process mapping PM, Designers, Analysts
Excel / Google Sheets Traceability matrices, analysis PM, QA Lead
GitHub Code repository, commit traceability Developers, Tech Lead
Postman API documentation, testing Developers, QA Team

10.2 Jira Configuration

Issue Types:

  • Epic: Large feature (e.g., "User Authentication System")
  • User Story: User-centric requirement (e.g., "As a customer, I want to...")
  • Task: Technical work item (e.g., "Create database schema")
  • Bug: Defect found during testing
  • Change Request: Baseline requirement change

Workflow:

To Do → In Progress → Code Review → Testing → Done
                        ↓
                   Blocked (if issues)
                        ↓
                  Back to In Progress

Custom Fields:

  • Phase: 1, 2, 3
  • Component: Backend, Mobile, Web, CORE, DevOps
  • MoSCoW Priority: Must, Should, Could, Won't
  • Requirement Type: Functional, Non-Functional, Technical
  • Test Coverage: Linked test cases

11. Roles & Responsibilities

11.1 RACI Matrix for Requirements Management

Activity Product Owner Project Manager Tech Lead Developers QA Team Stakeholders
Collect Requirements A R C I I C
Prioritize Requirements A/R C C I I I
Analyze Requirements C R A C I I
Document Requirements A C R C I I
Review Requirements A C R C I C
Approve Requirements A I C I I C
Manage Changes A R C I I I
Validate Requirements (UAT) A C I I R C
Verify Implementation A C C C R I
Maintain Traceability I R C C A I

Legend: R = Responsible, A = Accountable, C = Consulted, I = Informed

11.2 Role Descriptions

Product Owner

  • Final authority on requirements
  • Prioritizes backlog
  • Accepts/rejects implemented features
  • Represents business and users

Project Manager

  • Facilitates requirements collection
  • Manages change control process
  • Maintains requirements documentation
  • Tracks requirements status and metrics

Technical Lead

  • Analyzes technical feasibility
  • Decomposes requirements into tasks
  • Reviews technical requirements
  • Ensures architectural consistency

Developers

  • Clarify requirements during implementation
  • Provide effort estimates
  • Implement per requirements
  • Suggest technical alternatives

QA Team

  • Develop test cases from requirements
  • Verify requirements implementation
  • Identify gaps or ambiguities
  • Track defects to requirements

Stakeholders

  • Provide input on requirements
  • Review and provide feedback
  • Participate in UAT
  • Approve major changes

12. Requirements Metrics

12.1 Key Metrics

Metric Description Target Measurement Frequency
Requirements Stability % of baseline requirements unchanged >95% per phase Weekly
Requirements Completeness % of requirements with acceptance criteria 100% Sprint planning
Requirements Volatility Number of changes per sprint <5% of total Weekly
Requirements Coverage % of requirements with test cases 100% Before UAT
Requirements Traceability % of requirements traced to code 100% Weekly
Defect Density Defects per requirement <0.5 After UAT
UAT Pass Rate % of requirements passing UAT first time >90% After UAT
Change Request Approval Rate % of CRs approved ~30-40% Monthly

12.2 Reporting

Weekly Status Report (to Project Manager):

  • Requirements completed this week
  • Requirements in progress
  • Blocked requirements (with reasons)
  • New change requests submitted
  • Change requests approved/rejected

Monthly Dashboard (to Executive Sponsor):

  • Total requirements by phase and status
  • Requirements stability trend
  • Change request trends
  • UAT pass rate trends

12.3 Red Flags

Warning Signs (escalate to PM):

  • ⚠️ >10% of requirements changing per sprint (instability)
  • ⚠️ Acceptance criteria missing for upcoming sprint stories
  • ⚠️ Traceability gaps (code without requirements)
  • ⚠️ UAT pass rate <80% (poor requirements quality)
  • ⚠️ High defect density (>1 defect per requirement)
  • ⚠️ Frequent change requests for same area (unclear requirements)

Response Plan:

  1. Immediate review with Product Owner
  2. Requirements workshop to clarify
  3. Additional analysis or prototyping
  4. Increase review frequency for that area