Requirements Management Plan
Multi-Tenant Beauty & Wellness Platform
Table of Contents
- 1. Purpose
- 2. Requirements Management Overview
- 3. Requirements Categories
- 4. Requirements Collection Process
- 5. Requirements Analysis & Documentation
- 6. Requirements Prioritization
- 7. Requirements Traceability
- 8. Requirements Change Control
- 9. Requirements Validation & Verification
- 10. Requirements Management Tools
- 11. Roles & Responsibilities
- 12. Requirements Metrics
1. Purpose
This Requirements Management Plan defines how project requirements will be:
- Collected: Gathered from stakeholders and sources
- Analyzed: Evaluated and refined
- Documented: Recorded in standardized formats
- Prioritized: Ranked for implementation
- Traced: Linked from source to delivery
- Controlled: Managed through change processes
- Validated: Confirmed to meet stakeholder needs
- Verified: Ensured to be correctly implemented
The plan ensures all stakeholder needs are captured, understood, and delivered throughout the KODA project lifecycle.
2. Requirements Management Overview
2.1 Requirements Philosophy
The KODA project follows an Agile-Hybrid approach to requirements management:
- Baseline Requirements: Phase-level requirements defined upfront (documented in comprehensive features document)
- Iterative Refinement: Detailed requirements elaborated just-in-time during sprints
- Continuous Validation: Regular stakeholder feedback and acceptance testing
- Controlled Changes: Formal change process for baseline modifications
2.2 Requirements Sources
| Source | Description | Examples |
|---|---|---|
| Business Stakeholders | Executives, department heads, operations managers | Strategic goals, business processes, ROI expectations |
| End Users | Customers, staff, admin users | User stories, workflow needs, usability requirements |
| Technical Stakeholders | IT team, architects, developers | Infrastructure needs, integration requirements, technical constraints |
| Regulatory/Compliance | Legal, audit, data protection | Security standards, privacy regulations, audit trails |
| Existing Systems | Legacy system analysis | Data migration needs, integration requirements, functional gaps |
| Market Research | Competitor analysis, industry trends | Best practices, feature parity, innovation opportunities |
| Product Vision | Product owner, strategic planning | Product roadmap, feature prioritization, phase planning |
2.3 Requirements Hierarchy
Level 1: Business Objectives
└─ Level 2: Business Requirements
└─ Level 3: Functional Requirements
└─ Level 4: User Stories
└─ Level 5: Acceptance Criteria
└─ Level 6: Test Cases
Example Hierarchy:
- Business Objective: Increase customer retention by 20%
- Business Requirement: Implement loyalty program with points and tiers
- Functional Requirement: System shall track points earned per transaction
- User Story: As a customer, I want to see my points balance in the app
- Acceptance Criteria: Points display on home screen, updated in real-time
- Test Case: TC-001 - Verify points display after purchase
3. Requirements Categories
3.1 Functional Requirements
Definition: What the system must do - specific behaviors, features, and functions.
| Category | Description | Example |
|---|---|---|
| User Management | User registration, authentication, profiles | Users can register with phone number and receive OTP |
| Booking System | Appointment scheduling, availability, modifications | System displays real-time availability for services |
| Payment Processing | Transactions, refunds, payment methods | System processes credit card payments via gateway |
| Loyalty Program | Points earning, redemption, tier management | System calculates points based on transaction value |
| Partner Network | Partner management, benefit activation | System generates time-limited QR codes for benefits |
| Reporting | Business reports, analytics, exports | System generates daily sales report by service |
| Admin Functions | CRM, staff management, system configuration | Admins can view 360° customer profile with all data |
| Notifications | SMS, email, push notifications | System sends booking confirmation via SMS and app |
| AI Services | Automated responses, voice handling, report generation | AI bot answers FAQs on WhatsApp |
3.2 Non-Functional Requirements
Definition: How the system performs - quality attributes, constraints, and standards.
| Category | Requirement Type | KODA Targets |
|---|---|---|
| Performance | Response Time | API: <200ms (p95), Web: <2s page load |
| Throughput | Support 1,000+ concurrent users | |
| Availability | Uptime | 99.9% availability (SLA) |
| Scalability | Growth | Support 10x user growth without re-architecture |
| Security | Encryption | AES-256 at rest, TLS 1.3 in transit |
| Authentication | OAuth 2.0 + optional MFA | |
| Vulnerability | Zero critical vulnerabilities at launch | |
| Usability | Mobile App | >4.5 app store rating |
| Task Completion | >90% task completion rate | |
| Reliability | Error Rate | <0.1% transaction failure rate |
| Maintainability | Code Quality | >80% test coverage backend, >70% frontend |
| Compatibility | Mobile OS | iOS 13+, Android 8+ |
| Browsers | Chrome, Safari, Firefox, Edge (latest 2 versions) | |
| Compliance | Data Privacy | GDPR-ready, local regulations |
| PCI DSS | Level 1 compliance for payment processing |
3.3 Technical Requirements
| Area | Requirements |
|---|---|
| Architecture | Multi-tenant with separate databases per tenant, RESTful APIs, microservices-ready design |
| Backend | PHP 8.2+, Laravel 12, MySQL 8.0, Redis 6.2, Queue workers |
| Mobile | Flutter 3.x, Support iOS 13+ and Android 8+, Offline caching |
| Frontend | React 18+, TypeScript, Vite, Material-UI, Server-side rendering for SEO |
| Infrastructure | Cloud-hosted (AWS/DigitalOcean), Auto-scaling, Load balancing, CDN |
| DevOps | GitHub Actions CI/CD, Docker containers, Kubernetes orchestration |
| Monitoring | Prometheus, Grafana, Sentry error tracking, APM tools |
| Integrations | Payment gateway, SMS providers, Google AI Studio, WhatsApp Business API |
| WebSocket | EMQX broker, MQTT protocol, Topic-based pub/sub |
3.4 Business Rules
Definition: Organizational policies, regulations, and operational constraints.
| Rule ID | Business Rule | Enforcement |
|---|---|---|
| BR-001 | Golden Opportunities can only be booked with 100% upfront payment | System validation |
| BR-002 | Passport benefits only available to Ambassador tier and above | System validation |
| BR-003 | Points expire 12 months after earning date | Automated process |
| BR-004 | Package sessions cannot be transferred between customers | Business logic |
| BR-005 | Discounts above 20% require manager approval | Workflow rule |
| BR-006 | Customers can reschedule up to 24 hours before appointment | System validation |
| BR-007 | Identity-verified customers cannot change their name | System lock |
| BR-008 | Refunds processed within 7 business days | SLA requirement |
3.5 Constraints & Assumptions
Constraints (limitations that must be accepted):
| Type | Constraint |
|---|---|
| Budget | Development: 81,555 JOD (fixed), Infrastructure: 7,560 JOD/year |
| Timeline | Phase 1 must launch by Month 5 |
| Resources | Single Flutter developer for both mobile apps |
| Technology | Must use existing cloud provider contracts |
| Scope | No features beyond Phase 1-3 documented requirements |
| Compliance | Must comply with local data privacy laws |
Assumptions (believed to be true, must be validated):
| Type | Assumption | Validation Method |
|---|---|---|
| Resources | All team members available as planned | Confirm in kickoff meeting |
| Data | Legacy system data is accessible for migration | Technical assessment in Week 1 |
| Vendors | Payment gateway integration will be approved | Vendor engagement before Week 4 |
| Requirements | Phase 1 requirements are stable (minimal changes) | Formal sign-off from Product Owner |
| Environment | Cloud infrastructure will be available when needed | Procurement initiated Week 1 |
4. Requirements Collection Process
4.1 Collection Techniques
| Technique | When Used | Participants | Output |
|---|---|---|---|
| Stakeholder Interviews | Project initiation, discovery | Key stakeholders (1-on-1) | Interview notes, pain points, needs |
| Workshops | Requirements definition, prioritization | Cross-functional teams | Workshop outputs, prioritized lists |
| Document Analysis | Understanding existing system | PM, Tech Lead | Gap analysis, migration requirements |
| User Observations | Understanding workflows | PM, Designer, End users | Workflow diagrams, pain points |
| Prototyping | Clarifying UI/UX requirements | Designer, Product Owner, Users | Mockups, feedback |
| User Stories | Sprint planning | Product Owner, Dev Team | User story backlog |
| Surveys | Gathering feedback at scale | Large user groups | Survey results, trends |
| Focus Groups | Validating concepts | Representative user sample | Feedback, preferences |
4.2 Requirements Elicitation Schedule
Phase 0: Pre-Project (Weeks -2 to 0)
- Executive stakeholder interviews (Business objectives)
- Operations manager interviews (Process requirements)
- Review existing documentation (KODA features document)
- Legacy system analysis (Data migration requirements)
Phase 1: Planning (Weeks 1-2)
- Requirements workshop with Product Owner
- Technical requirements workshop with Tech Lead
- User story writing sessions (Phase 1 features)
- Acceptance criteria definition
Phase 1: Development (Weeks 3-20)
- Sprint planning meetings (weekly user story refinement)
- Sprint reviews (validate implemented features)
- Ad-hoc clarifications (as questions arise)
- UAT feedback sessions (Weeks 14-16)
Phase 2 & 3: Planning
- Requirements refinement workshops (2 weeks before phase start)
- Same iterative process for each phase
4.3 Requirements Documentation Standards
User Story Format (for Agile backlog):
As a [user role], I want [goal/desire], So that [benefit/reason]. Acceptance Criteria: - Given [context], when [action], then [expected result] - Given [context], when [action], then [expected result] Definition of Done: - Code complete and peer-reviewed - Unit tests written and passing - Integration tests passing - Documented in API docs (if applicable) - Deployed to staging and tested - Product Owner acceptance
Feature Specification Format (for complex features):
Feature ID: [F-XXX] Feature Name: [Descriptive name] Priority: [Critical/High/Medium/Low] Phase: [1/2/3] Description: [Detailed feature description] Business Justification: [Why this feature is needed] User Impact: [Who benefits and how] Functional Requirements: - [Requirement 1] - [Requirement 2] Non-Functional Requirements: - [Performance, security, etc.] Dependencies: - [Other features, APIs, integrations] Assumptions: - [Any assumptions made] Open Questions: - [Unresolved items]
5. Requirements Analysis & Documentation
5.1 Analysis Process
1 Understand
- Read requirement in context
- Identify stakeholder intent
- Clarify ambiguities with Product Owner
2 Decompose
- Break down complex requirements into smaller units
- Identify dependencies between requirements
- Map to system components
3 Analyze Feasibility
- Technical feasibility (can we build it?)
- Economic feasibility (is it worth the cost?)
- Operational feasibility (can it be used effectively?)
- Schedule feasibility (can we deliver on time?)
4 Document
- Write requirement in standard format
- Add acceptance criteria
- Link to business objective
- Assign unique ID for traceability
5 Review
- Peer review by Tech Lead
- Product Owner approval
- Stakeholder sign-off (for major features)
5.2 Requirements Attributes
Each requirement shall be tagged with the following attributes:
| Attribute | Values | Purpose |
|---|---|---|
| ID | REQ-XXX, US-XXX | Unique identification |
| Type | Functional, Non-Functional, Technical, Business Rule | Classification |
| Priority | Critical, High, Medium, Low | MoSCoW prioritization |
| Phase | 1, 2, 3 | Release planning |
| Status | Proposed, Approved, In Progress, Implemented, Tested, Accepted, Deferred, Rejected | Lifecycle tracking |
| Source | Stakeholder name/role | Traceability |
| Owner | Product Owner, Tech Lead, etc. | Accountability |
| Component | Backend, Mobile, Web, CORE | System mapping |
| Effort | Story points or hours | Planning |
| Risk | High, Medium, Low | Risk management |
| Dependencies | List of dependent requirement IDs | Sequencing |
5.3 Requirements Repository
Primary Tool: Jira (or Azure DevOps)
KODA Project ├── Epics (high-level features) │ ├── Epic 1: User Authentication │ ├── Epic 2: Booking System │ ├── Epic 3: Golden Opportunities │ └── ... ├── User Stories (functional requirements) │ ├── US-001: Register with phone number │ ├── US-002: Verify phone with OTP │ └── ... ├── Tasks (implementation details) │ ├── Task: Design database schema │ ├── Task: Implement API endpoint │ └── ... └── Bugs (defects found during testing)
Supporting Documentation:
- Comprehensive Features Document: KODA_COMPREHENSIVE_SCREENS_AND_FEATURES.md (master reference)
- API Specifications: OpenAPI/Swagger documentation
- Architecture Diagrams: System architecture, data flow, integration diagrams
- UI/UX Designs: Figma files with prototypes and design specifications
6. Requirements Prioritization
6.1 MoSCoW Method
All requirements are categorized using MoSCoW prioritization:
| Priority | Definition | Criteria | KODA Examples |
|---|---|---|---|
| Must Have | Critical for Phase success | Project fails without it | User authentication, booking system, payment processing |
| Should Have | Important but not critical | High value, workaround exists | Golden Opportunities, profile management, notifications |
| Could Have | Nice to have | Adds value but deferrable | Advanced search filters, social sharing |
| Won't Have (this phase) | Out of scope for this phase | Deferred to future | Customer reviews (Phase 1), AR try-on features |
6.2 Prioritization Criteria
| Criterion | Weight | Description |
|---|---|---|
| Business Value | 30% | Revenue impact, customer satisfaction, competitive advantage |
| User Impact | 25% | Number of users affected, frequency of use, user satisfaction |
| Technical Dependency | 20% | Blocks other features, foundational architecture |
| Risk Reduction | 15% | Addresses high-risk areas early |
| Cost/Effort | 10% | Lower effort for similar value gets higher priority |
Scoring Formula:
Priority Score = (Business Value × 0.3) + (User Impact × 0.25) +
(Technical Dependency × 0.2) + (Risk Reduction × 0.15) +
(1 / Effort × 0.1)
6.3 Phase-Level Prioritization
Phase 1 Priorities (Must Have for Launch)
- ✅ User Authentication & Management
- ✅ Service Catalog & Browsing
- ✅ Booking System (regular & Golden Opportunities)
- ✅ Payment Processing
- ✅ Staff Check-in & Session Management
- ✅ Basic POS System
- ✅ Customer CRM (KODA CORE)
- ✅ Reservations Calendar
- ✅ Data Migration
- ✅ Infrastructure & DevOps
Phase 2 Priorities (Enhanced Experience)
- ✅ Loyalty Program (points, tiers, redemption)
- ✅ Passport Partner Network
- ✅ Packages System
- ✅ Advanced Reporting
Phase 3 Priorities (AI & Automation)
- ✅ KODA AI Engine
- ✅ Social Media Integration (WhatsApp, Instagram, Facebook)
- ✅ Voice Call Handling (SIP)
- ✅ Real-time WebSocket Notifications
7. Requirements Traceability
7.1 Traceability Matrix
Purpose: Link requirements from origin to delivery to ensure nothing is lost.
Traceability Links:
Business Objective → Business Requirement → Functional Requirement → User Story → Test Case → Code Commit → Deployment
Example Traceability Chain:
BO-001: Increase customer retention by 20%
└─ BR-001: Implement loyalty program
└─ FR-001: System shall track points per transaction
└─ US-001: As a customer, I want to see my points balance
└─ TC-001: Verify points display after purchase
└─ Code: LoyaltyService.php, PointsWidget.dart
└─ Release: v1.2.0 (Phase 2)
7.2 Traceability Matrix Format
| Req ID | Requirement Description | Source | User Story | Test Case | Status | Verified By | Date |
|---|---|---|---|---|---|---|---|
| FR-001 | Track points per transaction | Product Owner | US-001 | TC-001 | Implemented | QA-Engineer | 2025-06-15 |
| FR-002 | Display points balance | Customer | US-002 | TC-002 | In Progress | - | - |
7.3 Bidirectional Traceability
Forward Traceability
Business Objective → Implementation
Ensures every business goal is addressed in code
Backward Traceability
Code → Business Objective
Ensures every line of code serves a business purpose (no gold-plating)
8. Requirements Change Control
8.1 Change Control Process
When Change Control IS Required
- Any modification to baseline requirements (post-sign-off)
- Addition of new features not in original scope
- Removal of approved features
- Significant changes to acceptance criteria
When Change Control is NOT Required
- Minor clarifications to user stories (within same sprint)
- Bug fixes
- Technical implementation details (architecture decisions)
- UI/UX refinements (within approved design system)
8.2 Change Request Process
1 Change Request Submission
- Who: Any stakeholder
- How: Submit Change Request Form
- Tool: Jira (Issue Type: Change Request)
2 Impact Analysis
- Who: Project Manager + Tech Lead
- Analyze: Scope, Schedule, Cost, Risk, Quality impact
- Output: Impact Analysis Report
3 Review & Decision
- Who: Change Control Board (CCB)
- Options: Approve, Reject, Defer, Request More Info
- Meeting: Weekly during development
4 Implementation
- Update requirements backlog
- Re-prioritize if necessary
- Communicate change to team
- Update project plan and schedule
5 Verification
- Verify change implemented as approved
- Update traceability matrix
- Close change request
8.3 Change Control Board (CCB)
| Role | Type | Responsibility |
|---|---|---|
| Project Manager | Chair | Facilitate meetings, track changes |
| Executive Sponsor | Voting Member | Strategic/budget decisions |
| Product Owner | Voting Member | Scope decisions |
| Tech Lead | Voting Member | Technical feasibility |
| QA Lead | Advisory Member | Quality impact |
| DevOps Engineer | Advisory Member | Infrastructure impact |
Decision Thresholds:
- Minor Changes (<5% cost increase, <1 week delay): Project Manager approval only
- Moderate Changes (5-10% cost, 1-2 weeks delay): Product Owner + Project Manager
- Major Changes (>10% cost, >2 weeks delay): Full CCB vote, Executive Sponsor approval required
9. Requirements Validation & Verification
9.1 Definitions
Validation
"Are we building the RIGHT product?"
Meets stakeholder needs
Verification
"Are we building the product RIGHT?"
Meets specifications
9.2 Validation Techniques
| Technique | When | Who | Output |
|---|---|---|---|
| Requirements Review | After initial documentation | Product Owner, Stakeholders | Approved requirements |
| Prototyping | Before development | Designer, Product Owner | Validated UI/UX |
| User Acceptance Testing (UAT) | After feature completion | End users, Operations staff | UAT sign-off |
| Sprint Reviews | End of each sprint | Product Owner, Stakeholders | Feature acceptance |
| Beta Testing | Before production launch | Selected customers | Feedback, issues |
| Pilot Launch | Soft launch phase | Limited user group | Real-world validation |
9.3 Verification Techniques
| Technique | When | Who | Output |
|---|---|---|---|
| Unit Testing | During development | Developers | Test results |
| Integration Testing | After component completion | QA Team | Test results |
| System Testing | After system assembly | QA Team | Test results |
| Security Testing | After each phase | QA + Security Team | Security report |
| Performance Testing | Before launch | QA + DevOps | Performance metrics |
| Code Reviews | During development | Tech Lead, Peers | Code quality |
| API Testing | After API development | QA Team | API test results |
9.4 Acceptance Criteria
Definition of Done (DoD) for user stories:
- ✅ Acceptance criteria met (all scenarios passing)
- ✅ Code peer-reviewed and approved
- ✅ Unit tests written (>80% coverage for backend, >70% for frontend)
- ✅ Integration tests passing
- ✅ No critical or high bugs
- ✅ API documented (if applicable)
- ✅ Deployed to staging environment
- ✅ QA tested and approved
- ✅ Product Owner acceptance obtained
- ✅ User documentation updated (if customer-facing)
Definition of Done (DoD) for phases:
- ✅ All Must Have user stories completed
- ✅ All Should Have user stories completed (or formally deferred)
- ✅ Security testing passed (no critical vulnerabilities)
- ✅ Performance testing passed (meets SLA targets)
- ✅ UAT completed with >90% satisfaction
- ✅ Data migration validated (if applicable)
- ✅ Operations training completed
- ✅ Deployment runbook prepared
- ✅ Rollback plan documented
- ✅ Go-Live checklist completed
- ✅ Executive Sponsor sign-off obtained
10. Requirements Management Tools
10.1 Tool Stack
| Tool | Purpose | Access |
|---|---|---|
| Jira / Azure DevOps | Requirements backlog, user stories, sprint planning | All team members |
| Confluence | Requirements documentation, meeting notes, specifications | All team members |
| Figma | UI/UX designs, prototypes | Designers, Product Owner, Dev leads |
| Miro / Lucidchart | Workflow diagrams, process mapping | PM, Designers, Analysts |
| Excel / Google Sheets | Traceability matrices, analysis | PM, QA Lead |
| GitHub | Code repository, commit traceability | Developers, Tech Lead |
| Postman | API documentation, testing | Developers, QA Team |
10.2 Jira Configuration
Issue Types:
- Epic: Large feature (e.g., "User Authentication System")
- User Story: User-centric requirement (e.g., "As a customer, I want to...")
- Task: Technical work item (e.g., "Create database schema")
- Bug: Defect found during testing
- Change Request: Baseline requirement change
Workflow:
To Do → In Progress → Code Review → Testing → Done
↓
Blocked (if issues)
↓
Back to In Progress
Custom Fields:
- Phase: 1, 2, 3
- Component: Backend, Mobile, Web, CORE, DevOps
- MoSCoW Priority: Must, Should, Could, Won't
- Requirement Type: Functional, Non-Functional, Technical
- Test Coverage: Linked test cases
11. Roles & Responsibilities
11.1 RACI Matrix for Requirements Management
| Activity | Product Owner | Project Manager | Tech Lead | Developers | QA Team | Stakeholders |
|---|---|---|---|---|---|---|
| Collect Requirements | A | R | C | I | I | C |
| Prioritize Requirements | A/R | C | C | I | I | I |
| Analyze Requirements | C | R | A | C | I | I |
| Document Requirements | A | C | R | C | I | I |
| Review Requirements | A | C | R | C | I | C |
| Approve Requirements | A | I | C | I | I | C |
| Manage Changes | A | R | C | I | I | I |
| Validate Requirements (UAT) | A | C | I | I | R | C |
| Verify Implementation | A | C | C | C | R | I |
| Maintain Traceability | I | R | C | C | A | I |
Legend: R = Responsible, A = Accountable, C = Consulted, I = Informed
11.2 Role Descriptions
Product Owner
- Final authority on requirements
- Prioritizes backlog
- Accepts/rejects implemented features
- Represents business and users
Project Manager
- Facilitates requirements collection
- Manages change control process
- Maintains requirements documentation
- Tracks requirements status and metrics
Technical Lead
- Analyzes technical feasibility
- Decomposes requirements into tasks
- Reviews technical requirements
- Ensures architectural consistency
Developers
- Clarify requirements during implementation
- Provide effort estimates
- Implement per requirements
- Suggest technical alternatives
QA Team
- Develop test cases from requirements
- Verify requirements implementation
- Identify gaps or ambiguities
- Track defects to requirements
Stakeholders
- Provide input on requirements
- Review and provide feedback
- Participate in UAT
- Approve major changes
12. Requirements Metrics
12.1 Key Metrics
| Metric | Description | Target | Measurement Frequency |
|---|---|---|---|
| Requirements Stability | % of baseline requirements unchanged | >95% per phase | Weekly |
| Requirements Completeness | % of requirements with acceptance criteria | 100% | Sprint planning |
| Requirements Volatility | Number of changes per sprint | <5% of total | Weekly |
| Requirements Coverage | % of requirements with test cases | 100% | Before UAT |
| Requirements Traceability | % of requirements traced to code | 100% | Weekly |
| Defect Density | Defects per requirement | <0.5 | After UAT |
| UAT Pass Rate | % of requirements passing UAT first time | >90% | After UAT |
| Change Request Approval Rate | % of CRs approved | ~30-40% | Monthly |
12.2 Reporting
Weekly Status Report (to Project Manager):
- Requirements completed this week
- Requirements in progress
- Blocked requirements (with reasons)
- New change requests submitted
- Change requests approved/rejected
Monthly Dashboard (to Executive Sponsor):
- Total requirements by phase and status
- Requirements stability trend
- Change request trends
- UAT pass rate trends
12.3 Red Flags
Warning Signs (escalate to PM):
- ⚠️ >10% of requirements changing per sprint (instability)
- ⚠️ Acceptance criteria missing for upcoming sprint stories
- ⚠️ Traceability gaps (code without requirements)
- ⚠️ UAT pass rate <80% (poor requirements quality)
- ⚠️ High defect density (>1 defect per requirement)
- ⚠️ Frequent change requests for same area (unclear requirements)
Response Plan:
- Immediate review with Product Owner
- Requirements workshop to clarify
- Additional analysis or prototyping
- Increase review frequency for that area