Home / Documentation / Project Management Plan

Project Management Plan

Multi-Tenant Beauty & Wellness Platform

Project Code: KODA-2025
Version: 1.0
Date: October 31, 2025
Prepared By: Project Management Office
Status: Draft

Executive Summary

This Project Management Plan (PMP) describes how the KODA Multi-Tenant Beauty & Wellness Platform project will be executed, monitored, controlled, and closed. The plan integrates all subsidiary management plans and baselines to provide a comprehensive roadmap for delivering seven interconnected applications across three phases over an 8.4-month period.

Budget 81,555 JOD
Duration 8.4 months
Team Size 9 members
Applications 7 apps

Table of Contents

1. Project Overview

1.1 Project Purpose

The KODA project delivers a comprehensive multi-tenant beauty and wellness platform to modernize service delivery, enhance customer experience, and improve operational efficiency across multiple brands.

Strategic Objectives:

  • Digital transformation of beauty and wellness services
  • Enhanced customer engagement through mobile-first experience
  • Streamlined staff operations and business management
  • Scalable platform for multi-brand expansion
  • AI-powered customer service and business intelligence

1.2 Project Deliverables Summary

Phase 1 Deliverables (Month 1-4)

  • KODA Mobile App (iOS & Android) - Customer-facing
  • KODA Team App (iOS & Android) - Staff operations
  • KODA Website (ReactJS) - Public marketing site
  • KODA CORE (ReactJS) - Admin panel (basic modules)
  • KODA Backend API (Laravel) - Multi-tenant backend
  • Cloud Infrastructure - Production-ready hosting
  • Data Migration - 55,000+ customer records

Phase 2 Deliverables (Month 5-6)

  • Loyalty Program - Points, tiers, redemption
  • Passport Partner Network - Partner benefits system
  • Packages System - Package purchase and tracking
  • Enhanced KODA CORE - Advanced reporting

Phase 3 Deliverables (Month 7-9)

  • KODA AI Engine - AI-powered reports and automation
  • Social Media Integration - WhatsApp, Instagram, Facebook
  • Voice Call System - SIP-based AI assistant
  • KODA WS - Real-time WebSocket notifications
  • Complete KODA CORE - All modules and settings

1.3 Success Criteria

Technical Success

  • API response time < 200ms (p95)
  • System uptime 99.9%
  • Zero critical security vulnerabilities
  • Mobile app store rating > 4.5 stars

Business Success

  • 1,000+ active users in first month
  • 20%+ booking conversion rate
  • 100% staff adoption of Team app
  • 50+ Golden Opportunity bookings per week

Project Management Success

  • Phase 1 launched by Month 5
  • Budget within 5% of 81,555 JOD
  • 100% of Must Have features delivered
  • Stakeholder satisfaction > 80%

1.4 Project Assumptions

  1. All planned team members available as scheduled
  2. Cloud infrastructure approved and accessible
  3. Legacy system data accessible for migration
  4. Payment gateway integration approved
  5. Phase 1 requirements stable (minimal changes)
  6. Stakeholders available for reviews and approvals

1.5 Project Constraints

Time Constraints

  • Fixed Phase 1 launch date (Month 5)
  • Compressed design time (1.5 months)
  • Limited testing window

Budget Constraints

  • Fixed development budget of 81,555 JOD
  • Additional costs require separate approval

Resource Constraints

  • Single Flutter developer for both mobile apps
  • Part-time DevOps engineer
  • Limited QA resources (3.1 months)

Technical Constraints

  • Must support iOS 13+ and Android 8+
  • Backend built from scratch
  • Multi-language support: Arabic and English only

2. Project Organization

2.1 Organizational Structure

                    Executive Sponsor
                            |
                    Project Manager
                            |
        +-------------------+-------------------+
        |                   |                   |
  Technical Lead      Product Owner      Quality Lead
        |                   |                   |
   Dev Teams          Stakeholders          QA Team
   (Backend,
   Flutter,
   ReactJS,
   UI/UX,
   DevOps)

2.2 Project Team Roles & Responsibilities

Role Responsibilities Time Allocation
Executive Sponsor Strategic oversight, budget approval, issue escalation, final decision authority As needed
Project Manager Overall project delivery, resource management, stakeholder communication, risk management, reporting 100% (8.4 months)
Product Owner Requirements prioritization, feature approval, user acceptance, backlog management 50%
Technical Lead (Backend Lead) Architecture decisions, code quality, technical direction, team mentoring 100% (8.4 months)
Backend Developer API development, database design, integrations, testing 100% (8.4 months)
Flutter Developer Mobile app development (customer & staff apps), cross-platform optimization 100% (5.7 months)
Frontend Lead (ReactJS) Admin panel architecture, complex UI components, code reviews 100% (4.8 months)
Frontend Developer Website development, UI components, responsive design 100% (4.8 months)
UI/UX Designer Design system, all application designs, prototypes, design handoff 100% (1.5 months)
DevOps Engineer Infrastructure, CI/CD, monitoring, security hardening Part-time (8.4 months)
QA Engineer Test strategy, quality assurance, security testing, UAT coordination 100% (3.1 months)

2.3 Governance Structure

Steering Committee

  • Members: Executive Sponsor, CTO, COO, CFO, Project Manager
  • Frequency: Monthly
  • Purpose: Strategic decisions, budget approvals, phase gate approvals, major issue resolution

Change Control Board (CCB)

  • Members: Project Manager (Chair), Product Owner, Technical Lead, Executive Sponsor (for major changes)
  • Frequency: Weekly during development
  • Purpose: Review and approve/reject change requests

Project Team Meetings

  • Daily Standups: 15 minutes, all developers
  • Sprint Planning: Weekly, 2 hours, all developers + Product Owner
  • Sprint Reviews: Weekly, 1 hour, all developers + stakeholders
  • Retrospectives: Weekly, 1 hour, all developers

2.4 Decision-Making Authority

Decision Type Authority Escalation Path
Daily technical decisions Technical Lead Project Manager → Sponsor
Scope changes (minor) Product Owner Project Manager → Sponsor
Scope changes (major) Executive Sponsor Board/Leadership
Budget variance > 5% Executive Sponsor Board/Leadership
Resource allocation Project Manager Executive Sponsor
Architecture changes Technical Lead Project Manager → Sponsor
Go/No-Go decisions Executive Sponsor Board/Leadership
Sprint priorities Product Owner Project Manager (if conflicts)

Last Updated: October 31, 2025

Document Status: Draft

This Project Management Plan serves as the comprehensive guide for executing, monitoring, and controlling the KODA Multi-Tenant Beauty & Wellness Platform project.